Privacy Policy

Introduction

Fitzgerald Fostering & Consultancy Ltd is committed to protecting the privacy and security of your personal information.

This privacy notice describes how we collect and use personal information about you during and after your interaction with our website, in accordance with the General Data Protection Regulation (GDPR). It applies to everyone who visits the site irrespective of where the site is visited from.

Fitzgerald Fostering & Consultancy Ltd is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

We may update this notice, for instance when updating this website, at any time and it would be advisable for you to check this notice periodically to be informed of any changes.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Should you have any questions about this privacy notice the Data Protection Officer at Fitzgerald Fostering & Consultancy Ltd can be contacted as follows:

Email address: enquiries@fitzgeraldfostering.co.uk

Postal Address:
Data Protection Officer, Fitzgerald Fostering & Consultancy Ltd,  Lily Hill House, Lily Hill Road, Bracknell, RG12 2SJ

Data protection principles

We are committed to complying with data protection law. This says that the personal information we hold about you must be:

  • Used lawfully, fairly and in a transparent way.
  • Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those
  • Relevant to the purposes we have told you about and limited only to those
  • Accurate and kept up to
  • Kept only as long as necessary for the purposes we have told you
  • Kept

Third party media and links

This site may include embedded content (e.g. links, videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We do not control these third-party websites and are not responsible for their privacy notices.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.  We would encourage you to exercise caution and read the privacy notice of every website you visit.

The information we collect/hold about you

When we talk about Personal information, or data, we are referring to any information that could identify you. If identifiable information has been removed (i.e. anonymized) then this is not classed as Personal Information/Data.

There are also ‘special categories’ of more sensitive personal information, however it is not intended that such information is gathered through this website.

This website will potentially allow us to capture and store the following types of Personal Information/Data:

  • Your name, postal address, postcode, email address, telephone and mobile phone number.
  • Other personal information that could include your job title, personal interests, any messages you leave us (e.g. via the ‘contact us’ form).
  • Technical information such as your Internet Protocol Address, browser type, location, operating system, and other technical information about the device(s) you have used to access the website.
  • Data about how you access and use our website.
  • Marketing and communication preferences in relation to how you would like us to communicate with you and what information you would like to receive.

We do not knowingly collect special categories of Personal Information/Data through our website.

We may also collect anonymized statistical or demographic data. This information would not identify individuals and as such is not considered Personal Information. If such data is collected it would be used solely for the purposes of analyzing website usage and trends in those accessing the site.

How we collect information

Information we collect from our website

With each visit to our website we automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect a computer to the Internet.
  • browser type and version.
  • time zone setting.
  • browser plug-in types and versions.
  • operating system and platform.
  • information about a website visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs).
  • methods used to browse away from pages and any phone numbers used to call our office phone number.

Cookies and Other Tracking Technologies

We collect information about your usage and activity on our site using certain technologies, such as cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law. 

Information we receive from other sources

We may receive information:

  • If you complete one of our forms on our website at www.fitzgeraldfostering.co.uk
  • If you communicate with us by phone, e-mail, or postal service.
  • If you register to receive e-mail communications or marketing materials from us.
  • If we receive information from authorised third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) about you.

How we will use information about you

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Where we need to perform the contract, we have entered into with you or to initiate a contract with you.
  • Where we need to comply with a legal or regulatory requirement.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those.
  • To be able to provide you with information about our services if enquired about by you.

We may also use your personal information in the following situations, which are likely to be rare:

  • Where we need to protect your interests (or someone else’s interests). An example would be where the sharing of information was required to safeguard children.
  • Where it is needed in the public interest (or for official purposes).

Where we use your Personal Information/Data for our legitimate interests these interests are as follows:

  • For internal record keeping.
  • To respond to a request for contact to be made by us via our website, via e-mail, or via phone.
  • To enable us to run our fostering agency effectively, including: IT and admin services; security; and ensuring the process of recruiting foster carers is appropriately targeted with robust oversight.
  • To understand how people, interact with our website, and other services, as well as understanding the demographic and geographic profile of the people interacting with to our website.
  • To use information to help better develop our business and tailor it to meet the needs of foster carers and those interested in becoming foster carers.
  • To ensure our website is fit for purpose.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Data sharing

We may have to share your data with third parties, including third-party service providers and other entities in the group. We require third parties to respect the security of your data and to treat it in accordance with the law.

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.

“Third parties” includes third party service providers (including contractors and designated agents) and other entities within our group. The following activities are carried out by third party service providers: e.g. administration and IT services, fostering assessments, training, bookkeeping and accountancy services.

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may share your personal information with other third parties e.g. in the context of the possible sale or restructuring of the business. We may also need to share your personal information with a regulator (e.g. Ofsted) or to otherwise comply with the law.

Data security

  • We have put in place measures to protect the security of your Personal Information/Data. Details of these measures are available upon request.
  • We take appropriate technical, administrative, and physical security measures to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
  • Third parties will only process your personal information on our instructions and where they have agreed to treat the information confidentially and to keep it secure.
  • Access to your personal information is limited to those employees, agents, contractors and other third parties who have a business need to know.
  • We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data retention

Unless we notify you otherwise in writing, we will hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you;
  • For as long as someone could bring a claim against us; and
  • Retention periods in line with legal and regulatory requirements or guidance.

Your rights in connection with personal information

Under certain circumstances, by law, you have the right to:

  • Be informed about the processing of your personal information.
  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you e.g. if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the data protection officer in writing (details provided at the beginning of this notice). No fee usually required.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

You also have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues (www.ico.org.uk).  We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office so please contact us in the first instance.